Frequently Asked Questions | Asic-repair.com

What is the minimum order quantity (MOQ) for your products?

Each product has its own unique MOQ. To find the MOQ for the product you are interested in, please refer to the product page. Most of our products have a very small MOQ. If you need further clarification, simply provide us with the product link, and we will respond to you as soon as possible.

Can I obtain more technical information about a specific item?

If you have any technical questions regarding our products, please reach out to our sales team through the platform chat or by sending a direct inquiry.

Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale and bulk ordering options for customers interested in purchasing larger quantities of our products. We understand that businesses, organizations, and individuals may have varying requirements, and we are ready to cater to those needs.

For wholesale inquiries or bulk orders, please contact our dedicated sales team. They will provide personalized assistance, including information on pricing, minimum order quantities, and any available discounts or special arrangements for wholesale purchases.

Do you have a minimum order value requirement for wholesale orders?

Yes, we do have a minimum order value requirement for wholesale orders. The specific minimum order value may vary depending on the products and quantities you are interested in. To receive detailed information about the minimum order value for wholesale purchases, please reach out to our sales team with your specific requirements.

Do you offer customization or branding services for your products?

Yes, we offer customization and branding services for certain products. Depending on the item and the level of customization required, we can discuss options such as adding logos, changing colors, or creating custom packaging. Please reach out to our sales team with your specific requirements, and they will provide you with further details and any applicable costs.

Can I request samples of your products before making a bulk order?

Yes, we understand the importance of evaluating product quality before making a large order. We offer sample orders for most of our products. Please contact our sales team and provide the specific product details or SKU numbers you are interested in. They will assist you in placing a sample order.

Do you support dropshipping?

Absolutely! We provide support for dropshipping services. If you are a seller on a different platform and would like us to ship products directly to your customers, we can accommodate that request. Just let us know your dropshipping requirements, and we will ensure that no marketing materials or promotional items are included in the package. Our goal is to offer a seamless and professional experience for both you and your customers.

Which shipping methods do you use?

We provide a range of shipping methods to meet different needs, including Sea, Air, Land freight, and Express Delivery. The specific shipping method chosen for your shipment depends on factors such as the delivery address, the nature of the goods, and the quantity being transported. If you have any questions or specific requirements, please get in touch with our sales team through the contact form.

From which port/airport do you ship?

Our main shipping point is Shenzhen, from where we primarily ship our goods. However, for certain specific items, we may arrange shipments from Hong Kong.

Which shipping companies do you work with?

We work with various shipping companies based on the type of item and the destination country. Some of the shipping companies we frequently work with include DHL, FEDEX and UPS.

How long will it take for the goods to reach my address?

For stock items, we typically ship them within 48 hours after payment confirmation. For other items, the processing time may take up to 5 days. The transit time to most countries is around 6-7 days.

Who is responsible for customs clearance?

In most international shipping scenarios, the seller handles export customs clearance, while the buyer takes care of import clearance. However, this arrangement may vary depending on the agreed Incoterm for the sales transaction.

In certain cases, such as bulk orders or specific countries, we can provide an alternative option called DDP (Delivery Duty Paid) sales terms. To confirm the availability of DDP terms, please consult our sales team.

DDP terms mean that we, as the seller, assume responsibility not only for export customs clearance but also for import customs clearance. To determine the precise terms and conditions for each sales transaction and ensure compliance with international trade regulations, we recommend consulting our sales team.

Which Incoterm do you use?

We primarily sell products with DAP terms. If you have your own forwarder in China, we can ship the goods to their premises free of charge.

How can I track the status of my order?

Once your order is shipped, we will provide you with a tracking number and the relevant carrier's website where you can track the status of your package. You can enter the tracking number on the carrier's website to get real-time updates on the location and estimated delivery date of your shipment. If you have any difficulties tracking your order, please don't hesitate to contact our customer support team for assistance.

The delivery status has not been updated. What should I do?

If you notice that the delivery status of your order has not been updated, we understand your concern. Rest assured that we will proactively notify you if any issues arise with your shipment.

If you have any questions or would like an update on your order's progress, we are here to assist you. Our team will promptly reach out to the transporter or shipping carrier on your behalf to gather the necessary information. We aim to provide you with clear and timely communication regarding the status of your delivery.

Can I use a different payment method outside the website platform?

Certainly! We understand that you may prefer to use a different payment method outside of our website platform. We do offer alternative payment options to accommodate your needs. To learn more about these options and discuss the details, we recommend reaching out to our dedicated sales team. 

I'm at the checkout and want to proceed with payment, but my country is not listed as a supported option. What should I do?

If your country is not listed, it means that shipping fees are not stable and require manual calculation. Please contact our team, and we will assist you by manually editing your order and providing a payment link. Feel free to reach out to us for further assistance.

Are there any restrictions on certain products for international shipping?

Yes, there may be restrictions on shipping certain products to certain countries due to regulations and customs policies. It is important to check the import regulations of your country before placing an order. If you have any concerns or questions regarding the availability of our products in your country, please reach out to our sales team, and they will provide you with the necessary information and guidance.

Do you offer after-sales service?

Absolutely! We take great care in providing excellent after-sales service to our customers. If you encounter any issues or have any concerns with your purchased products, please don't hesitate to contact our customer support team. We will do our best to resolve any problems and ensure your satisfaction. Whether it's troubleshooting technical issues, handling returns or exchanges, or addressing warranty claims, we are committed to providing comprehensive after-sales support.

Can I cancel or modify my order after it has been placed?

We understand that circumstances may change, and you may need to cancel or modify your order. However, please note that order cancellations or modifications are subject to certain conditions. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. They will assist you in determining the feasibility of your request based on the order status and provide further guidance.

Can you provide references or testimonials from previous customers?

Absolutely! We value the feedback and satisfaction of our customers. Upon request, we can provide references or testimonials from previous customers who have had positive experiences with our products and services. Please contact our sales team, and they will be more than happy to share relevant testimonials or connect you with satisfied customers who can provide feedback.